Alex’s team found a bug and was asked to recreate it.
“It’s impossible to recreate it”
How often does a client or teammate send you a bug and its a cockroach that’s impossible to find.
It shows up and vanishes in an instant.
Alex got smart.
“Once someone sees the bug, I ask them Backtrack it with the screen on, then connect with the integrations to automatically send me the video to Hubspot, GitHub, Slack, etc.”
He got his team and clients to download Backtrack to save him hours of time.
Now Alex doesn’t have to play phone tag to see the bug live only to spend even more time trying to figure out why it can be reproduced.
How to report an impossible-to-recreate bug at light speed
- Make sure Backtrack is running before you start testing
- When you or someone sees a bug, click and drag up to 1 hour to the moment the bug started
- Upload to Backtrack
- Share with your team with a link