Chapter 

09

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Hosted Buyer Bible

How to Prevent No-Shows

Deposits, accountability, and enforcement. One empty chair at a hosted buyer event poisons the whole room.

The deposit system

The single most effective tool for preventing no-shows is financial accountability.

  • Have buyers pay a $500 deposit that they get back if they attend X% of meetings
  • This one mechanism changes behavior dramatically — skin in the game matters
  • Make the refund policy clear and easy to understand upfront

Enforce during the show

  • Make your sellers do the walking and keep your buyers at the tables
  • Have people regularly checking to see if buyers are leaving
  • Have everyone give feedback on their meetings
  • Work to aggressively weed out no-shows — don't show up? No more freebies.

The 1–5% rule

A small minority of bad actors no-show repeatedly. They're not worth the damage they cause to everyone else's experience. Weed out the 1–5% of no-shows. Identify them and remove them permanently.

Post-show accountability

  • Anyone who no-showed — no exceptions, no second chances at the next event
  • Buyers who tried to sell to sellers instead of buying — removed
  • Big brands leveraging their logo for free flights with no purchasing intent — removed
  • The "scan so I can say I was here" types who never follow up — removed

In this chapter